Return & Exchange Policy

At The Blue Cottage, we strive to ensure a seamless and delightful shopping experience. We take pride in the quality of our products and handle each order with utmost care.

As a general policy, we do not offer returns or exchanges on items delivered in perfect condition as per the order placed. However, we understand that exceptions may arise. Therefore, we offer returns or exchanges in cases of:

Wrongful delivery (product does not match the order confirmation).

Genuine quality/manufacturing defects.

Damage during shipping.

In the rare event of transit damage, The Blue Cottage takes full responsibility, ensuring a worry-free shopping experience.

Eligibility for Return & Exchange

Handmade & Hand-painted Products: Due to their unique nature, minor variations in color shades, texture, painting, polish, finish, shape, weight, and size are inherent characteristics. Returns or exchanges are not applicable in these scenarios.

Wooden Products: Natural hairline cracks may develop due to temperature and climate changes over time. This is a natural process, and returns or exchanges are not applicable.

Antiques & Vintage Collections: These items are not machine-made and may exhibit imperfections, damages, dents, and color blemishes. We preserve their original condition to maintain authenticity. Returns or exchanges are not applicable.

Variations in Handmade/Vintage Items: Products may vary slightly from photographs in color, texture, finish, shape, weight, and size. Returns or exchanges are not applicable based on these variations.

Online vs. In-Store: Products purchased online cannot be returned or exchanged in a physical store.

Sale Items: Items purchased during a sale are final and cannot be returned or exchanged.

Timeframe for Claims: Any concerns or disputes must be reported to our Customer Care within 3 business days of delivery. After this period, returns or exchanges will not be processed.

Condition of Returned Items: Returned items must be undamaged and in their original condition.

Packaging and Tags: Items must be unused, unwashed, and returned with all original packaging and tags intact.

Incorrect Delivery Address/Refusal: Returns or exchanges are not applicable if the customer provides an incorrect or incomplete delivery address, leading to delivery failure after three attempts, or if the recipient refuses delivery. Additional shipping charges will apply for redelivery.

International Orders/Duty Refusal: For international orders, returns or exchanges are not applicable if the customer refuses to pay customs duties and does not collect the order.

These eligibility criteria apply to both domestic and international purchases.

Process to Return or Exchange

Documentation: Record an unboxing video and take photographs of the products upon receipt. If you find any incorrect, damaged, or defective items, contact The Blue Cottage Customer Care within 48 hours of delivery, providing the unboxing video and photographs.

Customer Care: thebluecottageindia@gmail.com

Phone Number/WhatsApp: +91 8890374479 ( 9 AM - 5 PM )

Mailing Address: 94. Hanuman Nagar Opp. Pal Balaji Temple, Pal Road, Jodhpur 342001 (RAJ).

Review and Solution: The Blue Cottage team will review your claim and provide a solution within 7 business days.

Reverse Pickup: For eligible returns or exchanges, we will arrange a reverse pickup at our expense. If your location is not serviceable, you will need to ship the items to our address.

Replacement or Refund: Upon receiving the returned items in their original condition, we will ship a replacement within 7 business days. If the same item is unavailable, we reserve the right to issue a full refund to your original payment method.

The return, exchange, or refund process typically takes 15 business days from the date of reporting the issue.

Disclaimer: This policy is subject to change without prior notice.